Program Manager, Multimedia and Design – United States of America

Job overview:

The International Rescue Committee (IRC) is a partner of the National Resource Center for Refugees, Immigrants, and Migrants (NRC-RIM), led by the University of Minnesota and funded by the Centers for Disease Control and Prevention (CDC) and the International Organization for Migration (IOM). NRC-RIM’s mission is to reduce health disparities and improve health outcomes in refugee, immigrant, and migrant (RIM) communities in the United States. As a partner of the NRC-RIM, the IRC develops and leads innovative health promotion activities in partnership with RIM communities in key locations. in the United States, this includes direct engagement with communities through in-person and digital initiatives around COVID-19, vaccination, and other health promotion topics; create and share promising practices; and strengthening partnership nationally and locally to mitigate barriers for RIM communities. Over the next year, IRC’s efforts will focus significantly on improving access and outcomes within the Afghan community in the United States. Health topics will be determined based on community needs assessments.

Within IRC, this position is part of the Research, Analytics and Learning (RAL) team – a dynamic group of individuals who use technology, creativity and innovation to expand capacity the Resettlement, Asylum and Integration (RAI) department to be more evidence-based and data-driven; ensure that lessons learned from our practice inform our work through informational and instructional design, and externally influence the work of our sector and the well-being of our clients through education and training programs technical assistance.

The Program Manager, Multimedia and Design, will play a key role in supporting this work through the development and design of multimedia assets. The Program Manager will be responsible for coordinating and developing a variety of culturally and linguistically appropriate materials that can be distributed on various platforms (audio, web, video, etc.). Reporting to the Senior Program Officer, Communications, and working in coordination with other project staff, the Program Manager is responsible for rapidly developing, testing and iterating multimedia content that can be delivered through culturally relevant channels reliable and that generates high engagement. The position will also oversee routine analysis to assess the impact of the material(s) and make recommendations to improve accessibility and adoption.

Main responsibilities:

  • Produce a wide range of engaging multimedia content in multiple languages; content should be designed to engage NRC-RIM communities and include videos and animations, text explanations, social media graphics, infographics, illustrations, etc.
  • Cover the full arc of media content development, including storyboarding, writing, designing, testing, editing, and finalizing
  • Work with stakeholders including partners, community members and technical experts to refine goals, key messages and tactics
  • Ensure final graphics and layouts are visually appealing and on-brand
  • Create user-friendly templates and packaging materials for use on different platforms
  • Organize images and media assets to leverage their use with different audiences
  • Liaise with cultural validators in the multilingual community on content creation and translation to ensure materials are linguistically accurate and culturally appropriate
  • Coordinate with videographers, voice talent, and other outside consultants as needed
  • Develop creative promotion and distribution strategies; ensure material production and distribution prioritizes user experience and drives high engagement
  • Collaborate with other project staff to ensure maximum visibility and distribution of materials
  • Participate in regular project meetings and other events as needed
  • Perform other assigned duties

Job requirements:

  • Relevant certifications or bachelor’s degree with major or significant coursework in art, design, fine art, video production and editing, graphic design, or related field
  • At least three years of proven experience in graphic/multimedia design
  • A strong portfolio of illustrations or other graphics
  • Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver and Photoshop)
  • Experience or knowledge of non-traditional communication channels, such as WhatsApp, and reaching RIM communities (including English language learners) highly preferred
  • Experience editing content in other languages ​​and working with highly regarded translators and interpreters
  • Knowledge and experience in analyzing the impact of communications (reach, impressions, video views, video watch time, most effective messages, etc.).
  • Knowledge of social media channels, such as Facebook and YouTube
  • Experience managing vendors, especially videographers and voice overs, highly preferred
  • Excellent verbal and written communication skills
  • Ability to work independently on an assignment and also collaboratively as a member of a team in a cross-cultural and multi-disciplinary environment
  • Organized with attention to detail
  • Ability to work methodically and meet deadlines
  • Strong commitment to social service or humanitarian assistance programs, diversity, equity and inclusion, and willingness to adhere to IRC standards of professional conduct
  • Fluency in written and spoken English required; Proficiency in the Dari and/or Pashto language is a plus
  • Lived immigrant experience an asset

Working environment:**

This position can be based at IRC headquarters in New York or remotely in the United States.


The IRC and IRC workers must adhere to the values ​​and principles set out in IRC Way – Standards of Professional Conduct. They are integrity, equality, service and responsibility. In line with these values, the IRC applies and enforces policies on protecting beneficiaries from exploitation and abuse, protecting children, anti-harassment in the workplace, fiscal integrity and anti-retaliation.

COVID-19 vaccination requirements: Consistent with IRC’s obligation to provide and maintain a workplace free from known hazards and our commitment to protect the health of our employees, customers and communities, IRC requires new employees to provide proof of vaccination against COVID-19 in order to be considered for any in-service or hybrid position. All IRC offices in the United States require full vaccination to attend all office functions (eg meetings, trainings).

Commitment to Diversity and Inclusiveness: The IRC is committed to building a diverse organization and a climate of inclusiveness. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity in our business. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will ensure that people with disabilities are provided with reasonable accommodations to participate in the application or interview process, to perform essential job functions, and to receive other employment-related benefits and privileges. Please contact us to request accommodation.

American Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US statutory holidays, 20-25 paid days off (depending on role and tenure), medical insurance starting at $145 per month, dental care starting at $7 per month and vision starting at $5. per month, FSA for health care, childcare and transport costs, a 403b retirement savings plan with up to 4.5% immediately vested matching contribution, plus a basic IRC contribution 3-7% (3-year vesting), disability and life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and health issues. Mental Health.

Compensation: The salary ranges displayed apply to applicants based in the United States. The ranges are based on a variety of factors, including labor market, job type, internal equity, and budget. Exact offers are calibrated based on job location, experience, and individual candidate skills against defined job requirements.

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